FAQ

Frequently Asked Questions

Everything you need to know before placing your order. If you still need help, our support team is always here for you.

🚚 Orders & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Delivery usually takes between 10–18 business days, depending on your location.

Do you offer free shipping?

Yes. We proudly offer FREE Worldwide Shipping on every order with no minimum purchase required.

Can I track my order?

Absolutely. Once your order has been dispatched you'll receive an email containing your tracking number.

Track My Order →

Why hasn't my tracking updated?

Tracking information usually becomes available within 24–72 hours after shipment.

💄 Beauty Products

Are your beauty products safe?

Yes. Every product is carefully selected from trusted suppliers and manufactured according to international quality standards.

Are your products suitable for sensitive skin?

Most of our products are suitable for everyday use. If you have sensitive skin, we recommend performing a small patch test before first use.

Are your products cruelty-free?

Many of our beauty products are cruelty-free. Please refer to the product description for specific information.

How should I store my beauty products?

Store your products in a cool, dry place away from direct sunlight to preserve their quality and effectiveness.

🖤 Lingerie

How do I choose the right size?

Every product includes a detailed size guide to help you find the perfect fit. If you're between sizes, we recommend choosing the larger size for added comfort.

Can I exchange my size?

If your order meets our return policy requirements, our support team will gladly assist you with a size exchange.

How should I wash my lingerie?

For the best longevity, we recommend hand washing or using a delicate machine cycle with cold water and allowing the garment to air dry.

✨ Accessories

Will the product look exactly like the photos?

Yes. We work hard to ensure our product images accurately represent each item. Minor colour variations may occur depending on your screen settings.

Are your accessories durable?

Yes. Our accessories are carefully selected for their quality, durability and everyday use.

Do accessories come with protective packaging?

Most accessories are shipped in protective packaging to help ensure they arrive safely.

💳 Payments

Which payment methods do you accept?

We currently accept Visa, Mastercard, American Express, PayPal and Shop Pay for a secure and seamless checkout experience.

Is my payment secure?

Absolutely. Every transaction is protected using SSL encryption and processed through trusted payment providers.

When will I be charged?

Your payment is securely processed immediately after your order has been successfully placed.

🔄 Returns & Refunds

Can I return my order?

Yes. We offer a 30-Day Satisfaction Guarantee. If you're not completely satisfied with your purchase, please contact us and we'll be happy to help.

What if my order arrives damaged?

If your item arrives damaged or defective, please contact us within 48 hours of delivery and include clear photos. We'll resolve the issue as quickly as possible.

Can I cancel my order?

Orders may be cancelled before they are processed. Once an order has been shipped, it can no longer be cancelled.